Frequently Asked Questions

 HoldBot is an AI-powered phone assistant that answers and handles customer calls for your business. It speaks naturally, understands questions, books appointments, answers FAQs, and routes calls—just like a trained team member, but available 24/7.

HoldBot automates customer interactions so your team doesn’t have to.
Core services include:

• Answering inbound calls
   
• Making outbound calls for reminders, follow-ups, or promotions
   
• Sending and receiving SMS messages with customers
   
• Engaging visitors through website chatbots
   
• Providing business info (hours, pricing, policies, etc.)
   
• Booking and canceling appointments
   
• Capturing leads and customer data
   
• Routing or escalating calls to staff
   
• Handling FAQs and promotions
   
• Syncing with your calendar or CRM

  HoldBot can speak and understand dozens of languages, including English, Spanish, French, German, Mandarin, and more. If your customers speak it, we can likely support it—just let us know your preferred languages during setup. 

 HoldBot is built to serve any business that handles high call volumes, but it’s especially powerful for:

• Auto dealerships

• Medical & dental offices

• Libraries

• Small service-based businesses (HVAC, salons, contractors)

• Offices, agencies, and multi-department businesses

• If your team is overwhelmed with phone calls or tired of putting customers on hold, HoldBot is built for you.

 No—HoldBot isn’t here to replace people, it’s here to support them. The reality is most businesses lose time and money because staff are tied up answering the same repetitive phone calls (hours, appointments, directions, FAQs). HoldBot takes care of those low-value, time-draining calls so your team can focus on what actually matters: higher-level service, building relationships, and growing the business.

Think of HoldBot as your digital receptionist—working 24/7—while your staff stay focused on the work that requires a human touch.